" I would like to express my sincere gratitude for all the great work you have done for us, since beginning of my dealing with Frank.
When we met you (I along with my wife) at the display Centre (as the first point of contact), we were overwhelmed with you knowledge and presentation skill, when you satisfied us by answering all our questions regarding new home building. So, your superb selling skill and appropriate briefings on the advantages of building homes with you helped us to close the deal immediately.
We were under a great difficulty, when I needed the modification in the plan of my proposed house. I could not resolve the issue for many weeks, and finally you were able to to resolve the issue. By our astonishment, you solved all the complex modification requirements in three hours, without which we would probably abandon our development work with building our home.
As a happy customer, I will now spread the message that how great you were in turning a frustrated customer in to a buyer. I am delighted and appreciate the great support you have given to us."
With best wishes "
Shafiqur Rahman , MINTO
“I have been impressed by Frank since the first instance of our dealings back in March. I remember saying so to my wife as soon as we left that first day.
I believe I have an above normal sensitivity for hesitant, reluctant or begrudging service but with Frank since the outset there was not the slightest hint and instead we received an apparently genuine welcome and willingness to help.
The next quality that struck me was an impressive grasp of the business, which he obviously knew back to front.
I was impressed how quickly he could mix, match, cut and paste variations on design, with good ideas that seemed to convey a lot of experience in the building industry.
Even under my oversensitive scrutiny I saw not the slightest hint of adverse reaction to even the silliest of our questions or ideas for modifying the home design.
He remained apparently cool and unfazed by umpteen questions, ideas and thought bubbles.
How many people could handle that job?
I found his responses always constructive, practical, apparently in our best interests while also of course looking after his employer (e.g. practicalities of building), and importantly: always cheerful.
We have found his estimates to be close to the mark and he was upfront about the various provisos.
In several cases where provisos involved some potentially significant dollars, he gave them extra stress so that we were very clear.
There were a number of examples where Frank offered more practical or cost-effective solutions.I have found nothing wrong with our subsequent dealings with other staff within the company – in fact I'm surprised how universally friendly and helpful they have all been – but I believe Frank is a standout.
I believe it is not an overstatement to say that the favourable initial reception from Frank caused a tangible increase in the likelihood that we would buy. I bet he sells a lot of homes.
I reckon Frank is the kind of guy that most people could easily imagine being mates with.
From my perspective as a homebuyer I cannot imagine recommending anyone more highly than Frank ".
" As everyone knows that building a new home is a challenge itself , and everyone treads carefully, cautiously and with great apprehension.
I was feeling the same and had exhausted three months of time looking at houses which I wanted to build, the design , the cost and someone I could talk to help me.
I went to a lot of display homes but I didn't feel the people in the front office really looked after me and made me feel comfortable on taking such a huge project. It’s a journey of nearly 12 months where I need someone who looked after me and my needs.
I was on the verge of selling the land I had purchased rather than building but that changed when I walked in the display Homes office and met Frank.
He made me change my mind about not building my dream home and made me feel that he will look after me and my best interest and help me get my dream home, I didn't feel alone and overwhelmed anymore as he told me the process in details, took his time and did not rush to close the sales deal. ( as I’m from a sales background )
I liked that he looked after my needs ... which was basically to make me understand the process , knowing that he will look after me in this journey of the unknown. He explained all the cost and the reasons for it in detail . His initial contact made me sign the tender and if it was not for Frank , I would have not built a new home.
He answered all my questions , no matter how trivial it sounded and always was happy to email me and communicated me throughout the time I have liaised with him till my contract was signed ( which I preferred to deal with him as well)
Frank showed empathy in his dealing with me in relation to any of my concerns and questions in the whole process till the contract was signed.
I would highly recommend that you have more people like Frank as your point of initial contact as this is the crucial time when people make decisions to go with certain builders.
I would highly recommend my friends and family to deal with Frank if they looking at building their dream Home
Thank you Frank for the journey so far..."
Suzie Lagan , MIDDLETON GRANGE
" Frank will always go the extra mile to ensure that customers are aware of their obligations and completely satisfied that their needs have been met. His good humour makes all discussions easy."
Peter Brackenreg , ASSISTANT DEVELOPMENT DIRECTOR LANDCOM
" My wife and I met Frank for an initial discussion on building our home. From the initial discussion untill the completion of the Tender Process, we found Frank to be open and honest about the process, pricing and the potential impact of variations.
Frank ensured that we had very realistic expectations in terms of costs and timing , waking through the display home with us to ensure that we had a full understanding of standard and upgrade finishes.
The initial price that Frank calculated for us was extremely close to the final tender price and this gave us comfort and confidence in moving forward.
I cannot speak highly enough of Frank , he was a pleasure to deal with and made our journey in building a home a most positive and favourable experience . "
Tony Checchia , BAULKHAM HILLS
" As we are getting close to moving in to our new house, we thought it be timely to send you words of thanks for your assistance in those early days. .
We found the whole pre-tender process really fantastic. From the "can do" attitude you and the realistic estimations of any other costs that we might incur. It was all so helpful.
To us the added value of your experience in how to get the best out of the home designs and ability to include just about all our "wish-list" just could not be matched in any other builder we were talking to at the time.
I remember it so clearly as I naively sat there thinking we were just about sorted, only to have my wife change her mind to a completely different design at the last minute!!! Yet it didn't phase you at all, and we ended up with a much better design for our needs. Now we just cant wait until we move in and by the way, you will be on the guest list for the house warming BBQ.
Thanks again Frank and we would be happy to take any reference calls to back up this note"
Leanne & Jeff Forward, THE PONDS
Testimonials
My results are measured by the feedback recieved from my clients.
My commitment to you, is to provide you with upfront and honest advice.
When searching for the right professional to entrust you biggest life investment, it's hard to know who to trust.
I hope the following feedback can at least provide you with some insight on my service and attitude in delievering your dream.
Peter Middleton , HURSTVILLE GROVE
The Feedback process is based on the first stage of contact to organising of a Tender and confirmation of the Tender Price, It is there to gauge the advice, service and of course , how close I was in the final price estimated.
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Dear Frank
This is just a note to thank you personally for assisting our family in a very exciting, but stressful time.
Having visited many display homes and centers which left us in a bit of a daze, your simple “I can help you” took us on a completely different course.
It is fantastic to be able to meet an individual who is both vastly competent and honorable and we feel fortunate to have your association. It is so nice to have a representative of a company that stands behind what they say.
Customers appreciate transparency and facts – the good, the not so good and sometimes just the plain ugly!
We benefited from the analysis sessions with you; your personal business insight is refreshing. You are extremely candid and honest – telling us what we need to know. Your passion for what you do is very evident in every call and liaisons we have had.
We really feel like you understand and ‘get us’ from our first encounter.
That is why Frank, we signed the tender with you yesterday marking a very poignant moment. You instill confidence in us entrusting Rawson to building our dream home.
In sum, we are very much looking forward to this chapter of our lives and would love to have you attend our house warming party in our new Rawson Home!!
Warmest regards
Nam, Andy and Jordan Pham, CABRAMMATTA